Last updated: September 10, 2025
1. Acceptance of Terms
By accessing and using Deep Grove's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Deep Grove provides investment advisory services, portfolio management, and financial planning services to individuals and entities. Our services include but are not limited to:
- Investment advice and recommendations
- Portfolio management and monitoring
- Financial planning and consultation
- Market research and analysis
3. Regulatory Information
Deep Grove is authorized and regulated by the Financial Conduct Authority (FCA). Our FCA registration number is [FCA Number]. We operate under FCA regulations and guidelines for investment advisory services.
4. Investment Risks
All investments carry risk and you may get back less than you invest. Past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up.
- Market risk: Investment values can fluctuate due to market conditions
- Credit risk: Risk of default by issuers of securities
- Liquidity risk: Some investments may be difficult to sell quickly
- Currency risk: Foreign investments may be affected by exchange rate changes
5. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information about your financial situation
- Inform us of any material changes to your circumstances
- Review all documentation and communications carefully
- Make investment decisions based on your own judgment
- Pay all fees and charges promptly
6. Fees and Charges
Our fees are clearly outlined in our client agreements and fee schedules. Fees may include:
- Management fees based on assets under management
- Performance fees where applicable
- Transaction costs and dealing charges
- Third-party fees for external services
All fees will be disclosed to you before any services are provided.
7. Confidentiality
We maintain strict confidentiality regarding your personal and financial information. We will not disclose your information to third parties except:
- With your explicit consent
- As required by law or regulation
- To our professional advisors under confidentiality agreements
- As necessary to provide our services
8. Limitation of Liability
Our liability to you is limited to the maximum extent permitted by law. We shall not be liable for:
- Investment losses resulting from market movements
- Losses due to circumstances beyond our reasonable control
- Indirect, consequential, or special damages
- Losses resulting from your failure to follow our advice
9. Complaints Procedure
If you have a complaint about our services:
- Contact us immediately in writing
- We will acknowledge your complaint within 3 business days
- We aim to resolve complaints within 8 weeks
- You may refer unresolved complaints to the Financial Ombudsman Service
10. Termination
Either party may terminate our agreement with reasonable notice. Upon termination:
- All outstanding fees become due and payable
- We will assist with the transfer of your investments
- Confidentiality obligations continue to apply
11. Governing Law
These terms are governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.
12. Changes to Terms
We may update these terms from time to time. We will notify you of any material changes and continued use of our services constitutes acceptance of the updated terms.
13. Contact Information
For questions about these terms or our services, please contact us:
- Email: [email protected]
- Phone: +44(0)3226 79810
- Address: 74 Grace Inlet, Lake Grahamhaven, CH63 4JT, United Kingdom